Privacy policy

Privacy Policy

 

Saskatoon Tees is committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, place an order, create an account, or interact with us.

By using our website or services, you consent to the practices described below.

1. Information We Collect

We collect personal information necessary to operate our business, fulfill orders, and provide customer support.

A. Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Uploaded artwork files

  • Communication records (emails, messages, approvals)

If you create an account, we store login credentials securely through Shopify’s encrypted systems.

B. Payment Information

All payment transactions are processed securely through third-party payment processors, including:

  • Elavon

  • Stripe

We do not store full credit card numbers on our servers. Payment information is handled through encrypted, PCI-compliant systems provided by our payment processors.

C. Automatically Collected Information

When you visit our website, we automatically collect certain technical data, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on pages

  • Referring website

  • Cookies and tracking data

We use Google Analytics to help us understand website usage and improve our services. Google Analytics may collect anonymized usage data in accordance with Google’s privacy policies.

2. How We Use Your Information

We use your information strictly for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Sending artwork approvals

  • Sending order confirmations and pickup notifications

  • Customer support

  • Account management

  • Fraud prevention and transaction verification

  • Record-keeping for tax and accounting compliance

  • Internal business analysis

  • Improving website functionality

If email marketing is implemented in the future (via Odoo or Shopify), marketing emails will only be sent to customers who provide express or implied consent as permitted under Canadian Anti-Spam Legislation (CASL).

We do not sell or rent customer information to third parties.

3. SMS & Phone Communication

We collect phone numbers primarily for:

  • Artwork approval communication

  • Order status updates

  • Pickup notifications

We do not currently use SMS for marketing campaigns. If SMS marketing is introduced in the future, explicit consent will be obtained in accordance with applicable laws.

Standard carrier rates may apply to text communications.

4. Customer Artwork & File Storage

Customer-submitted artwork files are stored for up to one (1) year for order reference and reprint purposes.

After one year, artwork files may be deleted at our discretion.

Customers are responsible for maintaining their own backups of submitted files.

Saskatoon Tees is not liable for long-term storage or archival of artwork beyond the stated retention period.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Enable core website functionality

  • Improve user experience

  • Analyze traffic and site performance

  • Maintain login sessions

Users can modify browser settings to decline cookies; however, some website features may not function properly without them.

6. Sharing of Information

We may share information only as necessary to operate our business, including:

  • Shopify (e-commerce platform hosting)

  • Payment processors (Elavon & Stripe)

  • Shipping carriers

  • Google Analytics

These third parties process information under their own privacy policies and security standards.

We may also disclose information:

  • If required by law

  • To comply with court orders or legal processes

  • To prevent fraud or protect our legal rights

  • In response to chargeback disputes or payment investigations

7. Data Retention

We retain personal information only as long as necessary for:

  • Order fulfillment

  • Tax and accounting obligations

  • Legal compliance

  • Fraud prevention

Order records may be retained for several years to comply with Canadian tax regulations.

Inactive accounts may remain stored unless deletion is requested.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no online transmission or storage system is 100% secure. By using our services, you acknowledge and accept this inherent risk.

9. Customer Rights

Under Canadian privacy laws, customers have the right to:

  • Request access to their personal information

  • Request correction of inaccurate information

  • Withdraw consent where applicable (subject to legal limitations)

Requests must be submitted in writing. Identity verification may be required.

10. Chargebacks & Fraud Prevention

To protect our business from fraudulent transactions, Saskatoon Tees retains order documentation, IP logs, payment confirmations, communication records, and artwork approvals.

In the event of a payment dispute or chargeback, relevant transaction data may be shared with payment processors or financial institutions to defend legitimate transactions.

11. Jurisdiction

This Privacy Policy is governed by the laws of the Province of Saskatchewan and applicable federal laws of Canada.

12. Changes to This Policy

Saskatoon Tees reserves the right to update this Privacy Policy at any time. Updates will be effective immediately upon posting to our website.

Continued use of our services constitutes acceptance of any changes.

13. Contact Information

For privacy-related inquiries or requests, please contact us.