Refund policy
Return & Refund Policy
At Saskatoon Tees, we take pride in producing high-quality custom apparel. Please review our return and refund policy carefully before placing an order.
Incorrect Custom & Personalized Orders
If we made an error on your order (wrong print, incorrect garment, or incorrect size sent), we will take full responsibility and correct it at no additional cost.
Custom & Personalized Products
All custom-printed and personalized items are final sale and non-refundable.
Because each custom order is made specifically for you (based on the design, size, color, and garment selection you approve), we are unable to accept returns or issue refunds once production has begun.
Please double-check all order details before confirming your purchase, including:
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Apparel type
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Size and color
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Design placement and spelling
Non-Custom / Ready-Made Products
For non-custom, ready-made merchandise, returns may be accepted within 7 days of delivery or pickup, subject to the following conditions:
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Item must be unused, unworn, and unwashed
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Item must be in original condition with tags attached
Returns that do not meet these conditions will not be approved.
Damaged or Defective Items
If you receive an item that is defective or damaged due to a production error, please contact us within 48 hours of receiving your order.
To help us resolve the issue quickly, please provide:
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Your order number
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Clear photos of the issue
If approved, we will offer a replacement or store credit. Refunds are issued only in cases where a replacement is not possible.
Non-Returnable Items
The following items are not eligible for return or refund:
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Custom or personalized products
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Clearance or sale items
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Items damaged due to customer handling or misuse
Refund Processing
Approved refunds (if applicable) will be processed to the original payment method. Processing times may vary depending on your payment provider.
Questions or Concerns
If you have any questions about this policy, please contact us and we’ll be happy to help.